Get from “something looks wrong” to the right support context quickly.
Anydefect support works best when the request includes the exact workflow, workspace, and scan context. This page gives the shortest path to that.
Recommended support path
- 1Check the exact workflow you are in: connectors, scans, findings, reports, billing, or team settings.
- 2Check the status page to rule out a platform-wide incident before spending time on local troubleshooting.
- 3Capture the workspace slug, connector/provider, scan ID, and the exact time of the issue.
- 4Contact support with the smallest set of details needed to reproduce the problem quickly.
Submit a support request
After you submit
You will see a case reference immediately after submission.
Keep that reference in replies so support can follow the same request thread.
If the issue is still active later, include the same reference with updated timestamps or screenshots.
Include these details
Workspace slug
Connector or provider name
Scan ID or export scope if relevant
Screenshot and exact error text
Approximate time window and last successful run
Useful self-serve starting points
Security issues
If you believe you have found a security issue, submit it through contact with a clear security subject and include impact, affected workspace, timestamps, and reproduction detail.
Use a subject line that clearly marks the request as a security issue so the case can be triaged correctly from the start.